• Customer Service Clerk

    Posted: 03/15/2023

    Gail Borden Public Library has a part-time position available in our fast-paced Customer Relations Department at our Main Library facility.  The individual for this position must have excellent communication and customer service skills, the ability to problem-solve and analyze customer needs and enjoy providing top-notch service to library customers.
    Primary job duties include:

    • Performing library material check-in and check-outs, renewals, holds, customer library card registrations and license plate renewals in accordance with established library policies and procedures.
    • Providing information to customers, answering questions, and being proactive with offering assistance in a friendly and professional manner.
    • Using technology and digital resources to assist patrons with electronic platforms.
    We are looking for someone who is:
    • A real “People Person”, enthusiastic, caring, friendly, and empathetic.
    • A team player who thinks quickly on their feet as decisions need to be made.
    • A self-starter with the initiative and courage to propose new ideas.
    • High School diploma or equivalent.
    • Some knowledge of library clerical procedures and practices is a plus.
    • Experience in a customer service environment.
    • Basic math skills and ability to alphabetize.
    • Bilingual fluency in English and Spanish preferred.
    18 hours per week – combination of days, nights, and weekend hours.
    Hourly Rate:  $15.00 per hour
    Application Deadline Friday, April 10, 2023 or Until Filled.
    Please review the full job description and consider joining our Team. Click here to download the Employment Application and save as a pdf file.
    Submit the Employment Application, a cover letter, and resume to jobs@gailborden.info

  • Elgin Development Group
    A Division of the Elgin Area Chamber

    31 S. Grove Avenue, Elgin IL 60120