• Customer Relations Clerk

    Posted: 12/23/2020

    Gail Borden Public Library has a part-time position available in our fast-paced Customer Relations Department at our Main Library facility.  The individual for this position must have excellent communication and customer service skills, the ability to problem-solve and analyze customer needs, and enjoy providing top-notch service to library customers.
    Primary job duties include:

    • Performing library material check-in and check-outs, renewals, holds, customer library card registrations and license plate renewals in accordance with established library policies and procedures
    • Providing information to customers, answering questions, and being proactive with offering assistance in a friendly and professional manner
    • Using technology and digital resources to assist patrons with electronic platforms
    We are looking for someone who is:
    • A real “people Person”, enthusiastic, caring, friendly, and empathetic
    • A team player who thinks quickly on their feet as decisions need to be made
    • A self-starter with the initiative and courage to propose new ideas
    • High School diploma or equivalent
    • Some knowledge of library clerical procedures and practices
    • Experience in a customer service environment
    • Basic math skills and ability to alphabetize
    • Bilingual fluency in English and Spanish preferred
    18 hours per week – combination of days, nights and weekend hours.
    Hourly Rate:  $13.16 per hour

    Please review the full job description and consider joining our award-winning Library. Submit a cover letter, resume, and Employment Application to jobs@gailborden.info or send to: Gail Borden Public Library, C/o Human Resources, 270 N. Grove Ave., Elgin, IL 60120. Click here for the Employment Application.

  • Elgin Development Group
    A Division of the Elgin Area Chamber

    31 S. Grove Avenue, Elgin IL 60120